Last Updated: July 5, 2026
At NESIQUE, your satisfaction is important to us. We want you to love every purchase. If you’re not completely satisfied, we’re here to help.
Returns
Returns are accepted within 14 days of receiving your order.
To qualify for a return, items must:
- Be unused, unworn, and unwashed.
- Have all original tags attached.
- Be returned in their original packaging.
- Be free from stains, odors, damage, or signs of wear.
NESIQUE reserves the right to refuse returns that do not meet these conditions.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:
- Earrings
- Beauty products
- Opened fragrances
- Wigs (if the lace has been cut, worn, or altered)
- Gift cards
- Final sale or clearance items
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the item
- Photos of the packaging (if applicable)
We’ll review your request and work to resolve the issue as quickly as possible.
Refunds
Once your return is received and inspected, we’ll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for your bank or credit card provider to process the refund.
Exchanges
At this time, NESIQUE does not offer direct exchanges.
If you’d like a different size or item, please return your eligible purchase (if it qualifies) and place a new order.
Return Shipping
Unless the return is due to our error or a defective item, customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
Order Cancellations
Orders may be canceled only if they have not yet been processed or shipped.
Once an order has been shipped, it cannot be canceled.